10 Reasons I Learned to Admire Others

10 Reasons I Learned to Admire Others

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We all seek recognition for our work; we all yearn to be praised for our accomplishments. I often refer to our necessity to be “relevant” as a selfish act that usually gets us the opposite attention of what we ultimately want. One of the many lessons I have learned over the past few years is the ability to recognize unselfishly through the act of admiration. If your relevance overpowers your ability to be recognized you should read 10 Reasons I learned to Admire Others.

  1. I realized if I am constantly proving to others what I have done, I really didn’t make the impact I thought I did.
  2. Praising others for their accomplishments will naturally gravitate them to search for your own accomplishments.
  3. People who recognize others give power and courage to individuals to succeed which is ultimately a leader’s legacy.
  4. Although it’s very difficult to avoid, giving self-recognition is extremely off-putting and often difficult for others to provide feedback on this opportunity. I discovered this by paying attention to others who did the same thing and quickly realizing the effect it had on me.
  5. Admiring others shouldn’t be a way to manipulate others into simply admiring you in return. The best part of admiring others is the practice of truly seeing the value others bring to the World.
  6. The reputation of being a humble leader that recognizes others is a very attractive quality to employers and employees.
  7. The greatest way to influence others is to focus on their strengths, celebrate their wins, and praise them loudly for their accomplishments.
  8. Having a reputation for being selfish and not giving back will make others avoid both collaborating with you, as well as working for you.
  9. It may take a little longer, but if you truly accomplished something of significance, it will always find its way back to your name.
  10. Recognizing and admiring others is a very powerful gift to someone. Often times as a leader I have heard others reference one conversation with someone who believed in them; ultimately making one of the biggest differences in their life.

The main point I want to stress is that admiration when truly effective should be the most unselfish act we execute at a leadership level. It absolutely took practice and time before I was able to separate my personal gains from truly admiring others, but eventually it has become a part of my everyday activities to influence others.

Develop daily,

Michael Dooley

leaderdevelopmentblog.com

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Flourishing in Our Environment

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The more difficult the environment, the more inspirational it is when we flourish. leadhow.com

How to Win a Client for Life- Marriott Inspired Customer Service Story

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I am always the first one to give credit for great customer service, but the reason I must publicly acknowledge Marriott is because of my recent interaction with them this morning.

The story:

I call Marriott for a routine hotel booking this morning. The lady who answered my phone was INCREDIBLE! From the moment we started talking she made things simple and tailored for my situation. What stands out most to me in the interaction was that she had to deal with a problem during our interaction, but executed with perfection.

Without skipping a beat this flawless employee said “We are fully committed this night, so let’s explore some other options for you.” THAT’S RIGHT! Not: “We’re booked, sorry.” She asked all the right questions, she was personable and had an abundant amount of energy- she made my day.

I was so enchanted with her resilience I didn’t even care that we were moving on to other options. I gladly took her recommendation for a different hotel under the Marriott brand and will be staying there this week. I am emotionally attached to a brand, and that is power. How can we replicate this situation in our everyday lives?

So let’s explore the power this conversation had:

  • I hosted a conference call today where I discussed the impact of great customer service to 40 leaders
  • Many of those 40 people will share this with their friends, family, coworkers and so on…
  • I’m posting this article which will reach on average 70k people in one way or the other
  • Marriott keeps me as a loyal customer for life and even got a booking for another night

You might think this situation was routine, but you are absolutely wrong. Think about how many times hotels have to tell clients that they are booked, or that they can’t accommodate a specific need. The power that confidence, communication, and care provides us is beyond what we recognize. All the training in the World will not keep a disgruntled employee from providing awful customer service.

First of all, thank you Marriott for a wonderful experience. I think it is important to recognize passionate employees, and even more important to replicate their efforts within our own teams. Believe in the power of one, and develop daily!

Michael Dooley

leaderdevelopmentblog.com
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Question: what stood out to you as great service? What do you think is most important?

How to Embrace Transitions with Minimal Damage

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In both professional and personal environments it can be very difficult to embrace and include others in a timely manner. For some, it’s incredibly easy to embrace and understand other’s points of views, for many it can very difficult. There are many ways to smooth a transition and get to know teams before damaging relationships and preventing a smooth transition. Here are my views on How to Embrace Transitions with Minimal Damage:

  • Don’t have any preconceived ideas and visions of the other party. If you walk in thinking a certain way, you’re going to struggle to have an open mind about the reality. It’s okay to be educated and prepared to question for understanding, but don’t use labels until you have the opportunity to collaborate.
  • It’s a lot of fun to point out opportunities of others, but doing it too quickly can be beyond damaging. I recommend seeking feedback about your own opportunities; if the other team invites your perspective (which they usually do); you are free to share at that time.
  • Dig for strengths of the other team. I recommend this not only for relationship building, but I promise you each team and individual brings something to the table.
  • When others ask you specific personal questions; respond, and then ask them the same question. Other’s inquiries are often open invitations to sharing something they care about themselves.
  • Be authentic with your intentions of strengthening your team otherwise people will see right through your true feelings.
  • Find a strong mixture of both professional and personal-professional questions to enhance trust within the group.
  • Question the other team on what you can do to continue supporting and building your relationship together.
  • Make sure you introduce yourself to as many people as possible and learn the names and roles of these individuals.
  • Follow-up with those you met with a personal e-mail or phone call expressing your appreciation for your conversation.

Whether your families are merging, teams are working together, or you get a new leader, embracing these transitions are very important. Try to remember that each person has a value; make it your mission to find these values and grow a relationship based on them.

Develop daily,

Michael Dooley

leaderdevelopmentblog.com
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Questions: I didn’t even scratch the surface – what other ways can you share to grow unity?

10 Tips on How to be Presentable in a Group Setting

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So you have another meeting and you want to make a great impression eh? You should definitely keep your drive and enthusiasm going because meetings are far beyond informative group sessions. Meetings are often in environments that provide your only exposure to other employees. How you represent yourself both as a listener and communicator might be far more important than you imagined. I want you to analyze and think outside of what you know about meetings and review my 10 Tips on How to be Presentable in a Group Setting:

  1. Note taking: even if you find no value, the perception of taking notes shows a presenter you care about the message. Don’t find yourself sitting in a room being the only one not taking notes.
  2. Eye contact: give whoever is speaking your undivided attention. Keeping your eyes on the speaker not only shows them you care, it keeps you engaged in the moment.
  3. Come prepared: speaking from personal failure, make sure you are prepared for a meeting. Gum, writing utensils, paper, whatever it is, make sure you pack it before going into the meeting.
  4. Cell phones: face down, turned off, left in a locker, do whatever it takes to keep that thing out of your hand. A great best practice is to let a personal contact, and a professional contact know where you are and how to get a hold of you in a meeting without the use of your cellphone.
  5. Facial expressions: all it takes is one person to see you roll your eyes or laugh in disagreement. Your expressions are incredibly easy to decipher and everyone will be scanning the room for them. Smile, relax and be aware of your body language.
  6. Professional thoughts: the feedback you give needs to be productive and collaborative. By all means, state your opinions and give your perspective, but do it professionally. Feedback that singles someone out should be left for 1:1 discussion, not group settings.
  7. Provide feedback: following up from #6, you need to be engaged in dialogue. This could be your biggest opportunity if you are constantly being asked to speak up during meetings. Study the topics the night before if you are struggling coming up with your thoughts on the spot. If you sit silently time after time in meetings, others will perceive this as lack of knowledge, or lack of care.
  8. Team accomplishments only please: whether you are proving a point or providing feedback, be careful with leading in heavily with your accomplishments. It’s not flattering overcoming other’s thoughts with your personal triumphs. Use words like “we” instead of “I” to build community and avoid bragging about your individual achievements.
  9. Break networking: use breaks to network with others and don’t be shy doing it. Find others in the room that are sitting alone and approach them by asking “how are you doing today?” Introduce yourself and build relationships that will mutually benefit throughout your career.
  10. Mix it up: don’t make your leaders separate you when you walk in a room. Say hello to those you know, and go sit by those you don’t know. Building relationships, stepping out of your comfort zone, and showing leaders you are driven to grow teamwork will improve your advocacy.

Try to prepare and understand your role in each meeting and how important it is to employers. Meetings should be viewed as auditions for your next role, and should be taken seriously. Find value, seek guidance and ask for feedback if this is a challenge for you.

Develop daily,

Michael Dooley

leaderdevelopmentblog.com
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Question: Which best practices can you share with the World?

10 Reasons Diversity is Incredibly Important

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Diversity has been a hot topic with me and the rest of the World for a while now. My frustrations with many companies and employees are that diversity is a very misunderstood concept. The way we view diversity is a metric that we must hit. In fact, the very word diversity makes people narrow down their thoughts to a few select groups of people. I want to define my views on diversity as well as provide 10 Reasons Diversity is Incredibly Important:

Diversity defined:

Diversity is not, and should not be a narrow focus of putting people into positions to improve the appearance of a company. Diversity is a collection of unique qualities that individuals bring to the enterprise. Instead of viewing diversity as a metric, we should view it as a competitive edge to improve our overall functions in society.

I believe if we can focus in on the benefits of diversity, it will help us make quality judgments about our need to consider it soundly. The following list is an effort to drive awareness around the benefits of diversity so we can improve our decision making and scope of its potential:

10 Reasons Diversity is Incredibly Important

  1. Candidates who come from other companies share visions and best practices that can benefit the organization’s growth
  2. Wider range of customers when diversity is focused on the frontline
  3. Additional languages overcome obstacles that face many businesses
  4. Community involvement in multicultural events
  5. Understanding of demographic trends and behaviors
  6. Greater appreciation for difference and inclusion from employees
  7. Global perspective needed for future expansion
  8. Great collaboration from employees due to different personal experiences
  9. A focus on understood diversity improves employee’s perception of possibility
  10. Employees with diverse backgrounds can challenge traditional thinking and bring new ideas

It’s important to remember that diversity is about more than just gender, race etc., it is truly about the backgrounds of individuals. I have seen incredible benefits in morale, recruiting success, community involvement, and sales because I am dedicated to building a diverse and powerful team. Try to challenge your ways of thinking, and maximize your team’s diversity and value.

Develop daily,

Michael Dooley

leaderdevelopmentblog.com
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Question: what other functions have you seen a focus on diversity improve?